“Microsoft Dynamics 365 for Field Service” Exam MB-240. Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application,
deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additionally needed customizations.
Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Here you can get the latest free MB-240 exam exercise questions and answers for free and easily improve your skills!
MB-240 exam
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution,
and configuration of the Field Service Mobile app
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Latest Microsoft MB-240 pdf
[PDF] Free Microsoft MB-240 pdf dumps download from Google Drive: https://drive.google.com/open?id=1_vToTUaPIFilj18f1yd7rZJNOmxoT9aU
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate：https://www.microsoft.com/en-us/learning/d365-functional-consultant-field-service.aspx
Skills measured
- Perform discovery, planning, and analysis
- Manage user experience design
- Manage entities and data
- Implement security
- Implement integration
- Perform solutions deployment and testing
- Configure field service applications
- Manage work orders
- Schedule and dispatch work orders
- Manage field service mobility
- Manage inventory and purchasing
- Manage assets and agreements
Free Microsoft MB-240 Exam Practice Questions
QUESTION 1
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a
complete solution.
A. Default work order type
B. Auto generate resource requirement for work order
C. Work order invoice creation
D. Default work order completed status
E. Auto generate work order for agreement booking
Correct Answer: ABD
QUESTION 2
You are onsite, working on a customer\\’s factory floor. You need to return tomorrow and replace a belt on the conveyor.
You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an
inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
A. Select the source warehouse, then select the destination warehouse.
B. Enter the quantity to transfer, then click transfer.
C. Enter the part number from the drop down, then click to transfer.
D. Select the From warehouse location, then select the To warehouse location.
Correct Answer: AB
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer
QUESTION 3
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete
solution.
A. Agreements
B. Services
C. Purchase Orders
D. Products
E. Work Orders
Correct Answer: ABD
QUESTION 4
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to
the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
A. Assign the Field Service-Administrator security role to the RSO user.
B. Add the RSO dispatcher role to a dispatcher.
C. Enable Resource Scheduling Optimization.
D. Set Connect to Maps as Yes.
E. Add RSO to the profile Field Service-Administrator.
Correct Answer: CDE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
QUESTION 5
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as
well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects
the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory
where
the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work
completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
A. Add a regional price list to the agreement that includes the price for products and services used.
B. Add a regional price list to the work order product that includes the price for products and services used.
C. Add a territory relationship to the work order that includes the price for products and services used.
D. Add a regional price list to the work order type that includes the price for products and services used.
E. Add a territory relationship to the agreement that includes the price for products and services used.
Correct Answer: ABC
QUESTION 6
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and
publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
A. Work Hours is not properly configured for days being optimized.
B. Optimize Schedule field is not set to Yes.
C. The Work Location field is not set to Onsite.
D. Scheduling Method is not set to Optimize.
E. Start Location and End Location fields are not the same.
Correct Answer: BDE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
QUESTION 7
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the
cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
A. Yes
B. No
Correct Answer: B
QUESTION 8
You are a Dynamics 365 for Field Service scheduling coordinator.
You need to update the system to see TechnicianA\\’s availability. What should you do?
A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
C. Set Real Time Mode to Yes on the Schedule Assistant view.
D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
QUESTION 9
As a new start-up field services company, you are looking to streamline your customer service process to provide the
best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service
management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to
work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box
capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work
order?
A. Resources
B. Work Order Types
C. Booking Rules
D. Incident Type
Correct Answer: D
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
QUESTION 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the
cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
A. Yes
B. No
Correct Answer: A
QUESTION 11
You work for a recycling company that provides customers with large compactor units to collect their recyclable
materials. The compactor units are comprised of two separate components: a container to collect the recyclable
materials and a
separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance
and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for
each of the sub-components.
A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
B. Configure the customer inventory records individually, in order to maintain the service history at the parent
component level.
C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets
QUESTION 12
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is
available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate
information.
Which three actions should you choose? Each correct answer presents a complete solution.
A. Update Synchronization setting to Always Full Sync.
B. Update entity Sync Filter.
C. Update View filters.
D. Update the Max Sync Records setting.
E. Update the entity Mode to Online and Offline.
Correct Answer: BDE
QUESTION 13
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
“Your organization has not configured Field Service Mobile.”
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
A. Update the Security Roles for the FSM project within Woodford.
B. Update the Priority for the FSM project within Woodford.
C. Update the Security Roles for all Bookable Resources within Dynamics 365.
D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
Correct Answer: D
References:
Related MB-240 Popular Exam resources
| title | youtube | Microsoft | lead4pass | Lead4Pass Total Questions | |
|---|---|---|---|---|---|
| Microsoft | lead4pass MB-240 dumps pdf | lead4pass MB-240 youtube | Exam MB-240: Microsoft Dynamics 365 for Field Service | https://www.leads4pass.com/MB-240.html | 59 Q&A |
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