This exam retired on December 31, 2020. A replacement exam, PL-200, is available. For more information, visit the PL-200 exam details page.
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“Microsoft Dynamics 365 Customer Engagement Core” Exam MB-200.
Candidates for this exam are functional consultants who have access to the features and functionality of the enterprise licensed product.
As a functional consultant, the candidate is aware of bundled versions of features but does not primarily work with these bundled products.
Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes.
Here you can get the latest free MB-200 exam exercise questions and answers for free and easily improve your skills!
MB-200 exam
Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.
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Latest Microsoft MB-200 pdf
[PDF] Free Microsoft MB-200 pdf dumps download from Google Drive: https://drive.google.com/open?id=1Rm0vghB0NPLjKyzmZTa3Y-Ko_AUBADCI
Microsoft Dynamics 365 Exams | Microsoft Learning：https://www.microsoft.com/en-us/learning/dynamics-365-exams.aspx
Free Microsoft MB-200 Exam Practice Questions
QUESTION 1
You manage a Dynamics 365 environment. You create a global option set for a custom solution.
You observe the following issues with the global option set:
The default prefix is incorrect.
The option set value is too long.
You need to change the option set value and ensure the correct prefix is used.
Which actions should you perform? To answer, drag the appropriate actions to the correct options. Each action may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/change-solution-publisher-prefix
QUESTION 2
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide
the status for the case, use similar formatting, and include the following information:
Contact name
Case number
Case title
Case status
Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
QUESTION 3
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum
field length requirements.
Which parameter should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 4
You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance.
What should you do?
A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer,
and then import the solution into the production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution.
E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
Correct Answer: B
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution
QUESTION 5
You are a Dynamics 365 Customer Engagement administrator.
A compliance audit identifies two fields in violation of the corporate information security policy.
You need to control access to high business impact fields to meet information security policies.
What should you use? To answer, drag the appropriate security methods to the correct teams. Each security method
may be used once, more than once.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/security-concepts
QUESTION 6
You are a Dynamics 365 for Customer Service system administrator.
You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook.
You need to ensure Flow will trigger on the Opportunity entity.
What should you do?
A. Enable connections.
B. Add the timeline control.
C. Enable business process flow.
D. Enable change tracking.
Correct Answer: A
QUESTION 7
You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a
Parent Business Unit:
Use the drop-down menus to select the answer choice that completes each statement based on the information
presented in the graphic. NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security
QUESTION 8
You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox
instance into the Production instance.
You receive errors during import.
You need to identify and resolve the errors.
What should you do?
A. Put in a service request to turn tracing on the servers.
B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.
Correct Answer: B
QUESTION 9
You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager.
When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
The salesperson can view information for all salespeople.
The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings.
Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll
to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
QUESTION 10
You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan
to deploy the Dynamics 365 App for Outlook after users have received training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users.
Which method will accomplish this goal?
A. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
B. Have users install themselves directly from the Dynamics 365 Settings area.
C. Have users install themselves from the personal Settings area.
D. Push the App for Outlook to only select users from Dynamics 365 Settings area.
E. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.
Correct Answer: D
QUESTION 11
You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance.
A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to
records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring.
Where should you configure this feature?
A. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
B. each user in Microsoft 365 admin center
C. each user in Dynamics 365
D. each Dynamics 365 instance
Correct Answer: D
QUESTION 12
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have
reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
Delete known items that use large amount of storage.
Perform bulk deletes on suspended system jobs.
Delete audit logs older than six months old.
Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Correct Answer: C
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space
QUESTION 13
You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an
unmanaged solution to develop customizations and deploy the customizations to a Production instance.
Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the
customizations remain.
You need to remove the customizations.
What should you do?
A. Change the publisher settings.
B. Install the previous solution.
C. Manually remove each customization.
D. Change the version number on the unmanaged solution to the previous version.
Correct Answer: C
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